Nous n'avons aucun stock chez Mokarran !!! Il faut compter en moyenne, 2 jours ouvrables de fabrication et à partir de 3 à 5 jours ouvrables d'expédition.

Pour les t-shirts, sweats et accessoires se trouvant dans le menu vêtements Bio n'étant pas fabriqués au même endroit que nos autres produits. Et les mugs ont un emballage particulier. Ne soyez pas étonnés de recevoir plusieurs colis à quelques jours de différence ( et d'avoir des frais de colis plus importants ).

Terms of Use

GENERAL TERMS AND CONDITIONS OF SALE

These conditions of sale are concluded on the one hand by the company Narkoze  whose head office is located at Afaahiti PK 6 quoted Mountain, 98719 TARAVAO French Polynesia, registered with the Register of Commerce and Companies under the number 15 1799A, N ° TAHITI : A42470, and on the other hand, by any natural or legal person wishing to make a purchase via the website https://mokarran.net/ hereinafter referred to as "the buyer".

 

Article 1 : Object

Https://mokarran.net is a platform for online sale of clothing, and more specifically the sale of t-shirts of the brand Mokarran.

 

Article 2 : Acceptance of general conditions of sale

Any person placing an order on the site https://mokarran.net must, voluntarily and without reservation, accept these general conditions of sale (hereinafter referred to as the "CGS").

 

Article 3 : Realization of sales

Each sale is accepted and definitively concluded when the sales process set up on the site https://mokarranapparel.com is completely accomplished. Directly after the completion of the sales process and the confirmation of the site https://mokarranapparel.com, the customer receives an email confirming the order and becomes the owner of the goods ordered from their shipment by the supplier.

We remind you that it takes between 2 and 7 working days to manufacture the products. 

 

Article 4 : Information to the client

Each customer can contact https://mokarran.net/ for any information related to the sale of products using the following email address: contact@mokarran.net or contact customer service by phone at +689 87 32 90 83 (open Monday to Friday, 8:30 am to 6:30 pm, international call charges). 

For the choice of sizes, we have added a "size guide" for each product. Please remember to consult them prior to ordering since we will not ensure an exchange of goods in case of an error on your part. 

 

Article 5 : Purchase conditions on the site

Any purchase on the online store https://mokarranapparel.com will be done with or without the creation of a customer account. As such, the site collects only the personal data that are strictly necessary for the fulfillment of the order and the shipment of the products purchased by the customer. Mokarran uses your email address to send you promotional information by email. Whenever you receive an email from us, you will be given the opportunity to be removed from our list.

The website undertakes not to transmit any personal data to any third party who is not a partner of the site (without the agreement of the buyer). 

 

Article 6 : Prices

Narkoze, owner of the Mokarran brand, reserves the right to modify its prices at any time but undertakes to apply the prices in force which will have been indicated to you at the time of your order, subject to availability on that date.

The prices indicated on the website www.mokarran.net are in €. The prices of the products are exclusive of shipping costs, which remain extra. The latter will be brought to the buyer's attention on the summary screen before the final validation of the order.

After retention of title:

The products remain the property of the e-commerce site until the full price has been received by the e-commerce site. However, from the time of delivery, the risks of the goods delivered are transferred to the customer.

 

Article 7 : Order and Payment

Order :

The buyer, who wishes to buy products must :

  • Choose products and add them to your shopping cart
  • Validate the order after ensuring all the order details are correct (size, color, quantity) and after reading the GCS

  • At this point, a new page will open which will allow you to enter your details (after indicating your address you will be informed of the amount of shipping costs)

  • Make the payment under the stipulated conditions and confirm the order and payment.

Payment:

 

The invoiced price is indicated on the order confirmation. The order is payable in full, on the day of placing the order. Payment is made either by Paypal or by credit card via Paypal (without having an account) and will be debited at the time of validation of the order.

The confirmation of the order implies the acceptance of these terms and conditions of sale, the acknowledgement of having full knowledge of them and the waiver of the right to invoke its own terms and conditions of purchase or other conditions.

All the data provided and the recorded order confirmation will be proof of the transaction. The confirmation will be the signature and acceptance of operations..

Following submission of the order, the buyer will be sent an order acknowledgement to the email address provided.

Payment: is made online using a secure SSL payment system. The site guarantees that all the banking data necessary for the banking transaction and payment, benefit from a secure encoding and encryption system. The highest security standards are applied to data storage and all comply with the Payment Card Industry Data Security Standard (PCI DSS). No banking information is kept by the site.

Bank data are directly communicated, via the site, to the structures directly and solely concerned by payment transactions. The site guarantees that it does not collect or store any data relating to the bank transaction necessary for payment of the invoice.

The site reserves the right to contact any customer to obtain from her/his any additional information necessary to complete the order when such parts information is required necessary for to complete the validation or refund of the order.

 

Article 8 : Delivery times and shipping costs

Deliveries are made to the address indicated in the order, which cannot be only  can only be in the agreed geographical area. The risks are borne by the purchaser from the moment the products have left the premises of https://mokarran.net/. In the event of damage during transport, the claim must be filed with the carrier within three days of delivery.

Shipping rates are to be borne by the buyer and will depend on the destination and the quantity of products ordered such as:

    • United States of America 

    • Europe

 

Payment in full must be made upon order, unless otherwise specified during the ordering process.

In the event of goods shipment outside the United States of America, customs duties and formalities are the customer’s sole responsibility unless otherwise stated.
Therefore, the customer agrees to verify the customs formalities for the country of delivery in respect of the goods ordered.

 

Please note that the delivery times indicated are given in WORKING DAYS after shipment of the goods.

 

Article 9 : Product unavailability

In case of unavailability of ordered goods, the website is committed to not withdraw the amount(s) due for payment of the unavailable goods. However, if the amounts have been collected before the website is informed of the unavailability of the goods, the website agrees either to :

Refund  the sum

Offer a credit note equivalent to the exact amount of the sums unduly levied or
Offer an exchange to the buyer

 

Article 10 : Right of cancellation

In accordance with the provisions of Article L. 121-21 of the French Consumer Code, the buyer has a period of fourteen clear days from the delivery date of his order to return the item for refund, without penalty except for the return shipping costs and customs taxes, if any.

The buyer must inform: NARKOZE of his/her wish to cancel within 14 days of receiving his/her order. All he/she needs to do is send an email to the following address: contact@mokarran.net within the aforementioned deadlines. A sample cancellation form can be downloaded from the following address: Cancellation Form

Only unused and unworn products will be refunded

Any right of withdrawal may not be exercised concerning the supply of any product made and/or personalised according to specifications unilaterally or directly requested or required by the customer.

In respect of products supply and/or personalized goods, any right of cancellation may only be exercised according to unilateral or direct specifications requested or required by the buyer.

Beyond the 14-day cancellation period, NAKOZE reserves the right to refuse reimbursement.

 

Article 11 : Exercise of the right of withdrawal and Return of products

If, for any reason, the customer is not satisfied with the product or products that he/she has ordered and received, he/she is entitled to return them to the website.
The shipping method for returned products will be at the customer’s sole discretion.

All returns must be shipped to the following postal address :

Mokarran

19749 Dearborn St,

Chatsworth CA 91311

United States.


All returns made during the cancellation period as specified in Article 10 of the GCS are exercised within the framework of the consumers’ legal right of cancellation.The shipping costs for returned products remain the customer’s responsibility.

Beyond the cancellation period stipulated in Article 10 of the GCS, the website reserves the right to refuse the refund on any product(s) returned by the customer.

To be eligible for a refund, the returned goods must be in perfect condition (unworn and unused) and in their original packaging.

 

Article 12 : Personal data processing

Any person purchasing one or more products on the website must communicate personal data to the website. The website collects and processes all personal data in strict accordance with the law relating to data processing, files and freedoms.

Pursuant to the aforementioned law, any user of the website is granted a right of unrestricted access to the data concerning them, as well as a right of modification, correction or suppression of these data.

In the context of a perfect customer service and smooth execution of the order, the website guarantees that the customer’s personal data relating to their delivery address are solely transferred to the website provider who supplies and delivers the ordered goods.

The bank data communicated in the framework of the order payment are under no circumstances collected by the website. This data is collected and processed according to a computer procedure established by the on-line payment provider, which collects them directly and in a secure manner without the website or any third party being able to access them at any time.

 

 

Article 13 : Intellectual property

All visuals posted directly on the website by the website owner are protected by one or more intellectual property rights an /or image rights. Any use of the said visuals without prior express authorization exclusively granted by the website is liable to constitute acts of counterfeiting.

As such and besides the exceptions stated in the Code of Intellectual Property, acts of reproduction, representation and/or reuse of the visuals for any reason whatsoever and for any use whatsoever, are strictly forbidden without prior express acceptance from the website owner.
As such, the website reserves the right to initiate legal proceedings in the courts of French Polynesia, the only court competent in the matter.
All the elements displayed on the seller’s website, whether they are visual or underlying technology, belong to the website owner.

As such, they are protected by Copyright, Trademarks and Patent Rights. 

Any simple or hypertext link is strictly forbidden without prior express written agreement from Narkoze.

 

Article 14 : Disputes

In the event of litigation between the owner and the customer, arising out of or in connection with the execution of the distance selling contract and/or the understanding of the GCS, the parties must primarily attempt in good faith to reach a mutually acceptable resolution of this dispute.
If the parties are unable to resolve the dispute amicably, the case must be brought before the competent courts in Papeete (French Polynesia).

 

Article 15 : Duration of the GCS

Terms and conditions apply for the duration of the time our services are offered online.